Brought my 2020 Jeep Grand Cherokee in for an express oil change and had quality And professional customer service from the service writer Lou Palomino. Thank you for making easy and comfortable. Mark (#BigDaddyLaBray) 😎
Great service from Brent in the service department! They found a lingering issue and fixed it for minimal cost. Communication was great and everything was done in time.
I always have a great experience at this dealership. My service advisor was William and he was outstanding. All of my needs were addressed at a fair price and I could tell how much better my car drove when I picked it up. Its nice to know that there are still dealership service departments that treat their customers right!
Stop by with Lou. Always taking care of me, Great service dept. in and out in no time. Definitely recommend. Went in for an Oil change
I was traveling and stayed the night in Buena Park. When my Pacifica van broke down. I was able to get it to the dealership and everyone was extremely welcoming and helpful from the moment I arrived. They immediately ran the diagnostic on my van and told me they could fix my car within a couple of hours. They had an Uber take me and my family to lunch and back while they worked on my car. And when I picked up my van they didn’t charge me anything even though my van was no longer under warranty. This ...
I had an AC problem and Lou, in the service department, told when the AC specialist was available to check the vehicle. A replacement part was ordered abs Lou called me that the part was available and the best date to bring the van for service. Greatly appreciated his attention to costumer needs.
Everyone is so helpful and friendly. This dealership makes you feel like family 👍🏼 Marcos and Martin in the service department always are able to answer any concerns of mine and fix the issue. That is why I only buy and bring any of my vehicles to this dealership only!
Very helpful staff. Excellent customer service. Brent was helpful during g my car service. Tony Perez was helpful in coordinating repair of my friend's vehicle.
Service department was great. Quick and easy for a oil change and tire rotation. Appreciate the quality of service and great customer service from Tony!
It was the first time I’ve been to this dealership. The customer service was great and my truck was serviced in a timely manner. I’ve have had nothing but bad experiences at the other dealership that I’ve gone to and will only return here for service or to make another purchase. Thanks
Nice, clean place. Everyone is friendly and helpful. They were quite busy, so it took a little longer than usual. William came by twice to give us updates.
The number one reason I go to premier jeep is Lou in the service department! Lou is always going above and beyond for he’s customers . Today I walked in with an issue. No questions asked Lou was there to help me out. I was in and out in no time with my issues resolved. Lou is amazing..
It was great service, didn’t have to wait along time, was about pretty quick, was help right away. Was giving all the information that I needed.
William Enriquez was really professional. He was friendly, and explained fully detailed what the pricing was for an oil change/tire rotation . He also informed me what needed to be done, as alert checks for the vehicle. Overall the time frame was accurate and the car was running Great! Thanks
Lou Palomino is my go to guy in the service department. He's always been courteous, friendly, and efficient. The job is always done right and on time as promised with no hassles or gimmicks. The only reason I always bring my car back here for any service is because of good 'ol Lou.
Awesome service, they take the time to help the customer. I would highly recommend this dealership weather you want to buy a vehicle or service your vehicle. The service department is the best I have ever encountered especially their representative tony.
I honestly recommend this dealership If you go there ask for Ozzy Diaz, this guy will do the impossible to give you the best deals that you could ever get! Took a while but I got the car I wanted with with a very good deal thanks to Ozzy.
I made a reservation for 330 pm for an oil change. The service manager called and said that the oil change could not be completed that day due to the number of vehicles needing service. He advised to come in earlier and he would make sure my vehicle would be serviced that day. And it was.
Worked with Tony Perez. Great customer service rep…professional, personable, and super cool guy! Tony kept me informed and updated and was a pleasure to work with.
Excellent service by director Marcos Fernandez. My Jeep Renegade was in for oil change and tire rotation. Happy with the free car wash and waiting area.
Martin and William are the best Service Advisors customer can ever ask for. KUDOS to your hard work and devotion in what you do. Thanks a million
Great service love Ceaser and Patrick always helpful when needed. Has helped me order a redeye a truck and truck for work always answers back quickly and answer any questions
Best car buying experience with Francis Ike. Purchased a Jeep Grand Cherokee L. Car on the lot had custom wheels that I did not like. Francis was able to exchange them for their original 20” wheels. The whole purchase process was not pressured. Francis also found that the car had weak batteries and had them replaced before handing the car over, which saved a later trip back to the dealership. I have come to Premiere Jeep for prior service and both are top notch in my opinion! Go see Francis Ike!
This time I got a very good service. My service advisor Brenten Spikes was excellent. They changed my oil and filter. All fluid levels were checked and brought up to required level. The tires were rotated and the air pressure was checked. They also check my radio time keeping problem and determined that a radio replacement was necessary under exyended warranty. The dealer will order a new radio.
Great experience, they service your car in less than expected and even Pay your Uber if you don’t want to wait in the store. Tony was really professional and helped me to do everything as fast as possible.
This was my first time taking my Jeep for service. Tony was the associate who helped me and he was great. He was professional and polite. He made sure my concerns were herd and taken care of
Thank you to Derris, Moe and Mario for dealing with my parents and staying after closing to get me my dream car!!
Good dealership Had an appointment and was in and out in a hour. The lounge is clean and a big screen tv. You can see the mechanics work
was helped by Zack for the second time. he is just amazing to work with. i would come back and recommend this dealer especially if helped directly by Zack. young, professional, and to the point. he will not waste your time and will be 100% honest and transparent.
Always a great experience when I come to this dealership! Amazing customer service. Fast service. They even wash my car before giving it back to me!! Will send my friends and family here!
Service department is excellent - great customer service and work. I would definitely recommend this dealer and specifically the service department for Jeep maintenance and repairs.
I brought my Cherokee in for routine service and noticed that Service has improved a lot, Brent was professional, friendly and helpful. Keep it up guys.
Todo bien especial el gerente agustin y su asistente Fernando. Me alludaron a resolber todo mi problemas. Ellos son muy profecionales. Y muy amigables estoy muy agradesido con ellos.
Had oil change and oil filter, this was done in reasonable time. The tire pressure was in correct and I had to inflate tires to the proper PSI.
Lou is great! I will always go to the guy and the dealership for my trucks needs. Thank you so much premier ! Fast and reliable is there strong suits
Staff are extremely helpful , knowledgeable, and professional. They are backed by a great management team. They have an incredible selection of new and used cars. My family and I have made a few purchases with Premiere CDJR of Buena Park in the past and we are always beyond satisfied with the costumer service they provide. 100% recommended.
I have bought from Patrick Graham for years now. He is helpful and makes the experience great and fast. He’s the best commercial guy you will meet. You have to hit him up for your next truck. He always goes that extra mile !
Martin jacobo in the service department was great and very professional. I highly recommend you go to him to get service on your vehicle. He will get you taken care of.
Great service from the mechanic and the tire guys, along with the service advisor. I definitely will go back and I recommend them. Knowledgeable and thorough in their work.
Excellent and knowledgeable repair service! Communicated frequently so I knew the status of the repairs. After work was complete, they even cleaned the vehicle. Above and beyond service!
The dealership from the sales person Dennis and the finance man that helped us Mario were both excellent easy to work with, friendly and easy going.
I went in to get a fix on a recall on my car and had a great experience. they were all very friendly and helpful
SoCal Jeep service centers are being bombarded by recall demands for Grand Cherokee SUV’s, amongst others I’m sure. I struggled for months looking for my recall parts until I found Joe At Premier in Buena Park. Joe and Premier of Buena Park have their program organized and running smooth. I called on a Monday and Joe asked me to physically come in when I could so he could order my part. He told me it could be a while before my part request was filled but that I would be guaranteed one as soon as it was available. ...
Joe and the rest of the service team at Premier in buena park rock. Best service. This is the only place where I get my car serviced
Bought new Jeep at this dealership a few months back. Great buying experience. Brought Jeep in for an oil change. Friendly staff and quick service. Jeep was really clean when I got it back.
Best service you’ll get, ask for George San Martin in the service department he’ll take GREAT care of you ! Bought my car at this dealership as well ✨
Service desk guys are always on top of things, they keep us updated and do their best not to keeps us waiting, always great service!
Just had my new 2021 Jeep Wrangler Rubicon delivered (to my door) & the whole experience from start to finish far exceeded my expectations.... I live in San Diego & had contacted a dozen other Dealerships within 100 miles but Premier outshone them all. Braian Arellano took care of everything. Cannot recommend them enough.... Not only were they the best price on the model I wanted but Braian was knowledgeable & very helpful.
George and Moe have taken great care of me for years. I drive past 2 other Jeep dealers to come to Premier, SPECIALLY because of George and Moe.
Customer service is top notch here in service. When my brand new Ram diesel had catastrophic engine failure and the manufacturer dragged their heels, the team here at Premier stepped up. Lou the service advisor, Moe the shop foreman and Marcus the service manager are assets to the dealership. Thank you guys for helping me out and not letting me down like the pricey new truck did!
I’m still a little afraid to drive the car. Warning lights going on at startup and going off after a few seconds. But van is 5 years old and this is a new issue.
Took my car for service and Nikki was awesome!!! Delightful service and very fast! Very welcoming, we’ll recommend this place to friends and I will be definitely returning.
Towed my dog mom van in to Buena Park chrysler Jeep dodge and Jr took care of me, I called the day before and let him know it was coming in. Car arrived safely and Jr took care of me and the vehicle got in, maintenance was done, problem was solved and picked it up next day. Van got a bath and was ready to go. Jr hooked me up and took care of business as promised! Thank you for making the process worth coming to the dealership !!
30 k service was performed quickly, but due to an issue with the cabin filter, I have to take the car back in to be corrected.
Very satisfied with the Customer Service Junior help me, and he was excellent, very professional and I was so pleased with his service. I will recommend my friends and family if they want to buy a car to this dealer.
The service writer Joe got me right in and the oil change with tire rotation was completed in a short time. Excellent work and customer service
The service advisor was fast and efficient, help me through my maintenance. Will definitely be back. I had some issues with my tires and he took care of aswell
Lou did an amazing job very welcoming attitude, answered questions with ease and the actual service was prompt. Will definitely make premier my car service home.
Good customer service , and Very professional. Always willing to help. Very well clean and sanitize. I felt safe. Thank you for you services. Will be back again.
Fast and my service guys was amazing!! Definitely will go there again. Best experience I have had in years at the dealership maintaining my car.
Quick, fast and great service by my service guy. Thank you very much for fixing our jeep. I would take my vehicle there again in the future
Customer service was amazing, top to bottom. The Service writer George was excellent..Even the oil change guy, was on point, courteous and very professional top to bottom. Could not ask for better service.
I reached out ahead of time to the dealer, online, and they had the vehicle I was interested in ready to test drive when I got there. The salesperson I worked with, Dennis, was friendly, responsive to my needs, and respectful of my wishes regarding exactly what I was looking for in my purchase. Safety protocols were in place and observed consistently. I had already interacted with (and walked away from) multiple dealers and done months of research before visiting Premier, and was thrilled to finally find the vehicle and the level of service I was looking for here. Thank ...
Great fast service with home delivery even if its over 100 miles away. Their inventory is on the internet and the whole sales process can be done online.
Very good experience! They helped so much with finding the perfect car and perfect price ! I’m so glad I got my first car here
Bought a Jeep Wrangler. Dealer was honest and transparent. Test drive, buying process, and financing were a breeze. No time wasting here. Overall happy with the experience at Buena Park.
Always come here for service Kenny is always super helpful and keeps you updated the whole way through. Would not go anywhere else for service.
I am never disappointed. I look forward to every visit because I am treated better here than many other places. Outstanding customer service! Thank you!
Jeff and Dennis made the car buying experience wonderful and I didn’t have to leave the comfort of my city! Handled everything over the phone and even got the vehicle delivered to me! I really felt like I got a VIP experience. If you are looking for a new or new to you vehicle I highly recommend Premier CDJR of Buena Park they truly make the car buying process easy and exciting!
Excellent experience in buying a new truck. Everyone was very helpful and knowledgeable of the sales process. Everything was completed in a very timely matter.
Service Advisor George and Technician Chuck were fantastic. ‘Brakes replaced, and everything underneath my Rubicon re-torqued making it good to go for my next trail run. Everyone in the Service Department is friendly and professional.
Service writers were professional and practiced appropriate distancing. Repairs were done the same day. Area was clean and staff was friendly. I was out 15 minutes after arrival for pickup. Thanks
Getting service through Mauricio was quick, easy, and helpful. He was ready on time, and called me when it was done, which was very quick.
I had a wonderful experience at this dealership. I live in Venice and I came all the way to Buena Park (26 miles) on the recommendation of a friend. I did not have a pleasant experience the first time around when I leased a similar car at another dealership years prior. They were too pushy, we’re not helpful after I leased the car, did not really go over the contract with me and overall had poor customer service. The Buena Park dealership was nothing like this. Both George San Martin, Tony Shaw and Patricia Galeana took the time to explain ...
Everyone at Premier was great, especially Osbaldo. We had visited other dealerships and were feeling exhausted! Osbaldo was great from the beginning. He explained everything thoroughly and made sure we were well taken care of. Will definitely recommend them to our friends and family!
Great Service as usual!! Walked in and got my Durango serviced quickly without hassle. The service desk staff are always pleasant and professional. Thank you George!!
The staff was very friendly, knowledgeable and helpful. The dealership was clean and have comfortable waiting areas. If they don’t have the exact vehicle, they go above and beyond to locate one and have it delivered.
Service rep was very kind and helpful over the phone and in person will definitely use their service department again also spoke to a lady in financing very helpful
Ryan was a great salesman. Upfront and honest, no pressure to buy. I would absolutely recommend this dealership for someone looking to get a new or used car.
As usual George took excellent care of me and my vehicle problems. It’s always a great experience with George San Martin and Premier CHRYSLER Dodge and Jeep.
I took my 2019 Jeep Grand Cherokee in for an oil change yesterday. The service team was friendly, helpful and informative. I also needed a tire replaced. The team was able to order one and have it delivered and installed with in a couple hours. While I was waiting I meet with Zakk (the sales rep that helped me with my initial purchase) and we discuss downsizing my less fuel efficient GC for a more fuel efficient 2019 Cherokee Latitude Plus. I ultimate was able to drive away having traded my GC for the latter with a nice deal. I couldn’t ...
Mark Benson is a very knowledgeable and thourough sales person. He explained and educated us on use of our new car. Mark gave us all his contact information if we had further questions.
Tony shaw was my salesperson and he made the experience of buying a car pleasant. There was no pressure and I got the car I wanted at a good price. Financing was easy and also no pressure to buy additional products.
Mark Benson was our salesman and did a great job. He was so helpful and patient with all our questions. He helped us pick just the right vehicle for our needs! He is a 10 all the way and we would highly recommend him!
Definitely stop by and have Ben and Osvaldo help you shop and get you into a new car. Happy with my 2019 Jeep Renegade. Awesome.
I paid a bundle to have my Rubicon towed to Premier Jeep. My radiator let loose on the 10 freeway in Upland 3 miles from another Jeep Dealer. My Service writer George at Premier called me early the next morning and had his techs do the great job they always do on the many issues I needed addressed. Everything fixed right the first time as usual. My 120k mile Wrangler JKU runs like brand new thanks to the special care taken by Premier over all these years.
At first there was a person that had the coolest customer service until we ran some numbers usually a good sales man will do anythin to make you happy but there was a guy name Bobbi Webb that had a cool attitude but bad in numbers but then I got sent to another sales person he had great customer service and manage to get the numbers where I wanted them! Thanks Dennis.
The Premier Jeep team has been taking such good care of my Renegade since it’s first service! Recently Kenny helped share expertise with me while selecting tires and Manny dedicated quality work during the service and warranty repairs. Thank you George for your patience during check out 🙂 I see the team as an extension of my family and appreciate all those that help me.
Shopped around for a new Jeep Wrangler sports. Staff was professional and patient with me. Answered all my question. Miguel and Fernando helped me through the process. Highly recommended
Professional and friendly help from Lou and the rest of the staff, keep it up.. Had a routine service and it was done on time and with no issues..
I was impressed by the service , and courteous staff, cleanliness of the place. My Jeep runs like a champ and the repairs were reasonable. I will go there again.
It was a great experience buying my new car. The staff was great and they made it real easy and quick. I would recommend this Dealer to everyone.
Service department advisor Mr. Lou is super friendly very knowledgeable and he was great to give me updates on my car I will recommend anybody to use Premier Chrysler for the Dodge products
Very professional / work was done in a timely manner. Service advisor Chris was very attentive and made sure everything was taken care of. Thank you
Zack Prado made it happen! He is a great sales man never once did I feel pressured into doing something I did not want to do. I was able to drive off with my new 2019 Sahara 4x4 she is a Beauty! It was a smooth process all the way I would recommend Premier dealer, Zack, Agustin and Fernando made my dream come true. Can’t stop smiling .
I don’t like buying used cars and I am a customer that is definitely a pain. These guys handled it all with poise and professionalism. I did my homework and was a straight shooter and they were straight back. All I can ask for. Paperwork was mad fast after the deal was done, which I really appreciated.
They made the entire buying process so easy, smooth, stress-less and not to mention quick! Excellent customer service. Zakk was my salesman and he was very informative and eased any of my worries or anxiety that I was feeling.
Service Advisor Kenny with above expectations. He made sure I received the service I needed and in a timely matter. Kenny made sure I felt like I was at home while waiting for my car. I really appreciate his time and help I received. Thank you very much! Brown Waddles
Was curious about buying a Wrangler so stopped by the lot. Met Dennis and pleasantly talked about Jeeps at length. Test drove a Sahara and really liked it but didn’t make a deal that night. Came back several days later to up my offer and met Dennis, as Allen was assisting another customer. Discussion was brief - no hassle and no BS - Extremely refreshing! Made a deal and cleared finance in 20 minutes tops! This is the way car buying should be! If you need or want to buy a car without the nightmare experience, come to Premier! You’...
Service department technician, Frank does terrific suspension work. Lift kits for Jeep Wranglers, personable and a great guy. Highly recommend Frank or Moses, goes by Mo. As for service writers, been there a few Saturdays and understaffed. Wait times of 1 hour, couple Saturdays had only 1 service writer yet told cause a couple called in sick.