Customer Testimonials
We had a great experience at this dealership. There were no hidden costs, they were open to negotiation and the whole experience was very professional and very honest. I would buy from this dealership again.
This is by far the worst experience I have ever had with a dealership and service. Service department doesn't update you on anything. Simple services that my warranty company confirms don't take no more than a few hours are taking a month. Yes, my car is STILL there. Do not come here. Tell everyone that ask about it the same. Get this place shut down for incompetent service.
I trusted Premier Chrysler Dodge Jeep Ram of Buena Park with my brand-new 2025 Ram 1500 Laramie for scheduled service and updates. Using Uconnect, I discovered that my truck was taken on a 43-mile unauthorized trip by a technician, including a stop at a donut shop, which was entirely unrelated to the service visit.
When I presented this evidence, the dealership admitted the misuse and stated that the employee was terminated. However, they have offered no formal documentation, provided no assurances about potential damage to the vehicle, and failed to complete the requested TSB updates (steering and infotainment system). Additionally, the mileage ... Read More DealerRater - Jul 21, 2025
I purchased a used Ram truck from Christian Torres. He was very helpful. He even drove the truck to my house due to my wife was out of town and couldn't help.
When I told him I live in Corona (Del Far). It didn't phase him. When he arrived to my house which was an hour after I left. (Surprisedly the 91 had some traffic that day)
He was still gracious. I noticed the next day that the truck didn't have a full tank of gas. I went back to him the next time I was near the ... Read More DealerRater - Nov 27, 2024
WARNING parts department tried to copy my credit info and drivers license FRAUD SaturdaymorningApril2724 SOMETHINGgoingONthere
Francis didn’t explain how 4xe works , his customer service is very bad . 4xe goes only 25 miles on hybrid mode but he never explain . 4xe is very bad heep
******BUYER BEWARE******
I purchased a Jeep Wrangler Rubicon on November 1st. My salespersons name was "Neftali Alba" aka "JR" and "Raul" who was the Finance guy. Since when does a Finance guy get involved with the sale of a vehicle when there is a Salesperson handling it? Stay in your lane Mr Finance guy! Prior to taking ownership of the vehicle I observed paint splatter all along the driver's side. (Front fender, mirror, door, rear fender) I made "JR" aware of this, and he had it washed. The paint never came ... Read More DealerRater - Dec 17, 2022
I wish I would've read reviews from others before buying here. We've bought & leased plenty of cars, never actually been called a liar from Patty in Finance when we asked her to correct the agreed on terms once we received our lease terms from Ally. And when we did go in - they denied ever presenting us with the offer we agreed to.
Take your chances. Take pictures of everything, and DON'T EVER expect Miguel the sales guy to actually back up the deal he gave you. It's called service recovery - and when a ... Read More DealerRater - Jul 22, 2022
In a short note. Please full story on their google reviews. They sold us a lemon. Refuse to help us. Waited over 3 month to get back to us. The suv at 3k miles has been at their dealer for over a month. Corporate suck. The dealers service and managers are very poor at helping
SERVICE DEPARTMENT IS TRASH! DROPPED OFF MY CAR TO GET A LEAK FIXED. SERVICE ADVISOR SAID THEY WOULD CALL AND GIVE UPDATES BUT THEY NEVER DID INSTEAD I WAS THE ONE CALLING THEM. I WOULD GET STUCK ON LONG HOLDS AND KEEP TELLING ME TO LEAVE A MESSAGE SO THAT THEY CAN CALL BACK NEVER DID. IF I COULD I WOUDNT EVEN BOTHER GIVING THIS TYPE OF SERVICE A STAR. IF YOUR READING THIS JUST GO TO A DIFFERENT DEALERSHIP AND SAVE YOURSELF SOME TIME.
This dealership lists cars for what looks like a good price on autotrader just to get you in the door. Once you test drive a vehicle they tell you their autotrader listings aren't real and jack up their prices $5000 or more. They don't even try to negotiate either. This car lot is poorly managed and a waste of time. Spend your money anywhere else!
Thank you to Derris, Moe and Mario for dealing with my parents and staying after closing to get me my dream car!!
took 4 days to fix 3 simple recalls..... the driver side floormat was saturated wet whenbi picked up the vehicle.. so they obviously left the window down during the rain this place is an incompetant mess!!
Service is horrible, service advisor Giovanni Valerie is more interested in diagnosis from his chair than helping customers, I have a 2015 2500 diesel truck and a 2018 JLU Rubicon so between the two vehicles I have spent well in excess of 100K! You would think this dealership would at least help. Worst experience of my life, don’t worry I called Dodge and they agree with me, they are directing me to a more helpful dealer!
As the owner of an elevator company, we go through a lot of vehicles. I decided to contact Premier's fleet department for pricing on two (2) one ton trucks with utility body and lift gates. The fleet salesman said he would call me back after checking inventory. No response. Tried to call the General Manager, Augie. Sat on hold for 20 minutes and called it a day. If you cannot be responsive on the front side, I cannot imagine what your service is like after the sale. Lot our business before you ever earned it.
I have bought from Patrick Graham for years now. He is helpful and makes the experience great and fast. He’s the best commercial guy you will meet. You have to hit him up for your next truck. He always goes that extra mile !
One of the service advisor name George San Martin is so unprofessional. Instead of greeting me "good morning, how can I help you?" but instead he greeted me "someone will be right with you, are you picking up parts". I guess he ask me that because I was wearing beat up shirt, shorts, I don't know. But my point is, you never assume why is that person there, ask politely. I used to go to Cerritos Dodge but i moved i have no choice but to go here. Cerritos Dodge advisors nice and polite, they ... Read More DealerRater - May 11, 2021
The dealership from the sales person Dennis and the finance man that helped us Mario were both excellent easy to work with, friendly and easy going.
Just had my new 2021 Jeep Wrangler Rubicon delivered (to my door) & the whole experience from start to finish far exceeded my expectations.... I live in San Diego & had contacted a dozen other Dealerships within 100 miles but Premier outshone them all. Braian Arellano took care of everything. Cannot recommend them enough.... Not only were they the best price on the model I wanted but Braian was knowledgeable & very helpful.
Customer service is top notch here in service. When my brand new Ram diesel had catastrophic engine failure and the manufacturer dragged their heels, the team here at Premier stepped up. Lou the service advisor, Moe the shop foreman and Marcus the service manager are assets to the dealership. Thank you guys for helping me out and not letting me down like the pricey new truck did!
Definitely do not recommend this place. Montana the sales supervisor ran a hard inquiry on my credit without my authorization, I visited the dealer not to buy but to ask for an explanation for which Montana stated it was standard procedure, he continuously addressed me as SON after I told him to call me by name. Also will put a complaint to the CFPB
I dont recommend this place specially talking to Montana the gm from premier chrysler very unprofessional and rude. they promise to paid the full balance for our trade in auto and they fail to paid a 3rd party buyer fee. The previous auto finance was charging $456 for them to be able to release the car title wich premier chrysler was forced to paid but now premier chrysler want to charge us for been a 3rd party buyer something we didn't know about. If we don't paid premier chrysler the fee Montana threaten me and my family to destroy ... Read More DealerRater - Aug 4, 2020
Car came in with a simple fix key fob had malfunctioned. I have a lifetime warranty thru mopar. Service will always say your problem is not covered, I saw it happen to another person also in the 1 hr I was there. They do this to make people pay cash for services that are completely covered. Even manager Marco's is in on this. Not sure if they pocket profits or what. Do you diligence read your contract, call mopar since they wont due the right thing. My last experience there they scratched my hood doing $500 plus in damages and claiming ... Read More DealerRater - Mar 20, 2019
Poor management of dealership, highly understaffed service department and poor quality control. Appointment made for a Saturday, and only "1" service department writer and waited over 45 minutes. This attributes to being a management scheduling issue, lack of customer service. No return phone calls by voice mail nor even to others within the service department. Attributed to poor training by management. Workmanship by service department lousy, and poor quality control. Picked up vehicle, taking to another dealership.
The service department was understanding and helpful. George is the best! He understood that I have to drive a far distance when I come in for service and made sure I got everything I needed done and makes the drive worth it! Thank you!
Friendly people, they will do whatever they can to have you go home with the car that you want. Love my Jeep Grand Cherokee limited
Jeffery and Austin, awesome people I when in with my approval letter and very helpful and work with me to give me the best car and price. 1st jeep ever thank you once again.
First, I was charged $400 for a $65 sensor that was easily accessible to the mechanic. A day later the check engine light was back on, same code. I brought it back the next morning at the recommendation of George who said they would look at it for no charge. How generous. The definition of looking at it was to attach the code reader and tell me that, sure enough, same code. It was explained to me that they couldn't have it worked on that day, (although I brought the car in at 7:15AM on a Saturday) because the mechanic who ... Read More DealerRater - Sep 2, 2017
Always well taken care of. I bought my car nearly 2 yrs ago. My 3rd jeep. I've had an 87" an 09' and now a 2016 and have taken them all to Premier in Placentia Great sales team, superb service team. I always ask for Daniel Ferraro, he treats me well and I never feel like I'm getting ripped off because I'm a woman. Great job guys!
I've been a Premier Service Dept customer for a bit over a year now once I got my new Jeep from elsewhere and heard they were the place to get ALL service done. Some things change as with any business. However, Moe Jubran the Service Manager has been there over 25yrs. He takes his department seriously. I normally have George to assist me but he is on vacation this week. I was a bit nervous not having my awesome George. However, Moe even with all he has on his plate personally took charge of assisting me with not even ... Read More DealerRater - May 24, 2017
Great people, great deals and great service. We had a great experience visiting this dealership, very happy with everyone who helped us go though our purchase. ....THANKS
I have to give 5 stars + to Premiere Jeep of Placentia because every time I go there for my 2013 Grand Cherokee Jeep I know I am in the best hands. George San Martin is my service Rep and is honest, reliable and thorough when describing the services done to my vehicle. The entire staff there is just outstanding and I wouldn't take my vehicle to be serviced anywhere else! Thanks guys! Lori Owen
We just purchased a Jeep Wrangler from Premier and I have to say that it was the most awesome car buying experience that we have ever had. We worked with both Alika Chow and Austin Moo in the sales department and they were both top notch professionals with exceptional customer service skills. No high pressure sales pitch, no gimmicks, just incredible sales folks who are eager to share their knowledge of Jeeps. This dealership is the absolute BEST Jeep dealership in Southern California and we can honestly say that because we visited a lot of them throughout our process of ... Read More DealerRater - Nov 16, 2016
At first salesman was helpful. As the evening progressed he became lazy and was having an attitude. When the manager asked him to follow me home to pick up additional money for the down payment, he was to follow me home but he took off in a different direction because he before we left he said he was tired. The next he called me and said that we list each other. I asked him for the operators manual that should have been in the glove and asked him to ask management if it was in a filing cabinet in the ... Read More DealerRater - Nov 16, 2016
Great experience with Austin Moo. No pressure sale. Austin gave me the cost on paper to the Jeep I was interested in & I was back the next day ready to purchase. My husband couldn't make it to Premier to sign so Austin took all the paper work to his office in Ontario..that's customer service! Regarding service Dept... top notch. Henry Perez called to tell me my trailer hitch assembly was in, set up the appt. & Henry had a loaner ready
I have been bringing in my car for over three years and every time without failer the deliver the BEST CUSTOMER EXPERIENCE! Moe Thank you and your Team of experts.
Premier Placentia is full of great people who genuinely care about you and your vehicle. These guys are the ones ones I'll let work on my Jeep. Moe and Lou, thank you!
From my initial contact with Alika, to the final sale, the professionalism and efficiency I experienced from the people at Premier Chrysler Jeep vastly exceeded my expectations. I highly recommend the place and have encouraged others to visit that are in the market for either a new or used car.
before I begin, let me start off by saying BROWNING DODGE JEEP CHRYSLER IN NORCO is a complete waste of time. I brought my car to Norco to get my check engine light serviced. Code read P3497 & P3425. These codes point specifically to internal engine components. I instructed the service rep, Maximino Llamas, to proceed because I have lifetime powertrain warranty. Maximino Llamas calls me back saying "it 'could be' this but if it's not, then it will run around $1500 to you." He further explains that my car is spitting out "STORED CODES" and ... Read More DealerRater - May 17, 2016
I was looking for a 15 Jeep Grand Cherokee Summit online and had narrowed my search down to 2 dealerships. I made a call to Premier and spoke to Jeff Williams about the vehicle. Unfortunately the GC Summit that was online was sold but Jeff mentioned that he could find something comparable. After 30 minutes, Jeff returned my call and found a GC Limited with all the "bells, whistles" and color that I was looking for. He sent the link of the actual vehicle and told me to come and check it out. Jeff was extremely helpful with "EVERYTHING", ... Read More DealerRater - Apr 10, 2016
I just purchased my 300S and it was a smooth sale, very professional and the deal was done very quick which I like. We bring both our cars to have serviced here as they provide great service.
Bravo Premier! You guys got it right. You have restored my faith in car dealerships. My past experiences were with luxury brands so i was used to a certain level of service and professionalism. Premier hit a home run with their service! Austin Moo helped us, and boy I'm glad he did. Very friendly, knowledgable, and straight up. If you're looking for transparency, please visit these guys. They don't do the cheeseball car sales tactics. They lay everything out on the table. Once we decided on the vehicle and how we were going to finance it, it ... Read More DealerRater - Mar 13, 2016
I have been coming to Premier Jeep service department since I bought my 2013 Grand Cherokee from their dealership. George San Marcos is professional, remembers my vehicle and me when I call and always treat my vehicle repairs like it were his own. All the service guys in the service department are friendly and kind. Daniel is also very knowledgeable when I call in. If I need a ride the service shuttle is super quick and convenient. I am so grateful for the team for keeping me safe! Thank you all! Lori Owen
Online ad had a Jeep for $36k, only to find out that when I got there the total price was $52k. I drove three hours to get there to only find the price jumped $15k. When we spoke on the phone prior, I was not told the truth. In person, they mentioned this has happened before with their jeeps, you'd think they would have fixed this issue by now. Waited roughly 2 hours waiting for them to handle this deal, as they were occupied with several other customers. Left the dealership frustrated when they refused to honor their mistake. BE ... Read More DealerRater - Feb 7, 2016
Keith was a pleasure to deal with, very patient and not pushy at all. He really made the entire process quick and easy for us.
Rod is a pleasure to deal with not pushy very helpful two thumbs up thank you again for all your help Rod we appreciate all your help.
Just purchased a new Jeep Grand Cherokee. We've bought 3 Jeeps from the dealership, this latest one is the first from the new ownership. Excellent sales and service by Brian Cole, and of course the service staff under Moe Jubran and the gang. It's comforting to deal with fellow off-roaders. Thanks!
I was looking for a white volvo S80 with beige interior and came across Premier website advertising it. My experience with Tyson was nothing less than professional. I virtually purchased my car over the phone, when I arrived to the dealership and saw the vehicle I was more than happy with how good it looked. I finalized the deal and drove of the lot with my volvo. The only thing was my payment was $11.00 more dollars then quoted over the phone. No big deal. I got the car I am happy with. Wow! It looks beautiful. Thank you.?? Tyson
The employees we dealt with were all great. My wife bought a Nissan Rogue that she loves. We had problems with our other car and the service dept had it fixed the same day. Because of the great customer service we are lifetime customers.
We purchased a used Jeep Patriot from Premier Chevrolet at the end of July for our daughter. We have heard some noises while braking the vehicle and have taken it in for service. The service department has been very friendly, accommodating, and fixing the problem in a very timely manner. I fully feel comfortable taking her car into the service dept. Great dept.
I had a great experience. When you go to this dealership ask for Allen Valenciano, he was very helpful and explained everything to me. It was a pleasure coming to this dealership, I had bad experiences before but I think the ownership has changed. They are doing a great job, I will bring my Jeep back again.
I highly recommend Premier Chrysler Jeep of Placentia. The service department's customer service reps, staff and technicians are all extremely knowledgeable, skilled and are pleased to assist customers with their concerns. I couldn't be happier with the treatment and attention to detail these wonderful people provide. I take both my Jeep Grand Cherokees here for service and/or minor concerns I have and every time I am amazed at the customer service I receive. They go above and beyond my expectations, so much so that have the pleasure of shaking the technician's hand for fixing my vehicle ... Read More DealerRater - Aug 23, 2015
Unlike Tuttle Click in Tustin, who treats you like a foregone conclusion (monopoly on parts of OC since they own the Tustin and Irvine Jeep dealerships) Premier Jeep in Placentia actually cares. No, this is not a Premier employee ghost rating the dealership. Josh and Oscar treated me like a customer, someone whose business they were trying to earn and keep. Unlike my months of waiting in line for recall parts at Tuttle Click, Premier got me right in, and got my two recall repairs an oil change and a full inspection done within 4 hours, on a Saturday no less. ... Read More DealerRater - Aug 22, 2015
I AM VERY UN HAPPY WITH THIS DEALERSHIP OVER A RECALL ON MY VAN THEY DISCONNECTED AND WILL NOT CALL TO GET IT REPAIR VERY POOR SERVICE STILL CAN'T GET THEM TO CALL BACK DID SPEAK WITH THE SERVICE MANAGER OVER A MONTH AGO AND HE PROMISED ME HE GET BACK TO ME I'M IN HIS BACK YARD AND HE WANTS MY BUSINESS MY VAN IS A 2013 WARRANTY ALMOST GONE BUT GUESS WHAT STILL NO CALL AFTER A PROMISE FROM HIM
I have had many Chrysler Jeep Dodge products, Moe Jubran in the service department is "Best in Class" he is know's his stuff and if he has questions he finds someone who does.
Everyone was friendly with excellent customer service., and I am pleased with my car selection. Keith Allison was great! He made sure I was pleased and understood all the care functions before leaving the lot, even though it was raining and late.
I write very few reviews. However, Moe Jubran excels in every way; Thank You! He is certainly the best Service Manager I have known in 30 years of experience. Hands on, very personal and personable service, and an unfailing attention to detail. I have used this service department for 5 years, and he is the reason.
Brought in my Jeep (07) Wrangler to have the hoses replaced as they are all original. (153,000) I was thinking of installing high performance after market hoses; but, after a conversation with Moe he said you could, if you want to spend the extra money. However, you don't have a high performance engine, so you might want to put your money towards other immediate service needs or modifications. I appreciated Moe's advice and his recommendation to have my differential(s) serviced, since my hoses are not leaking. Moe & his service writers have always treated me with the upmost respect. ... Read More DealerRater - Jul 19, 2015
Today was my second visit to Premier Chrysler, this time was for the Airbag recall.
Oscar Ruiz was my advisor, the customer service was excellent and the repair was done in a timely manner. I expected good service, that is why this was my second trip. Back in April , Oscar was my contact by phone, I had an intermittent electrical problem with my Chrysler. I had contacted other dealers in my area, and did not like their response, so I looked further afield, and called Premier, spoke with Oscar, liked his approach and I decided it was worth a ride ... Read More DealerRater - Jul 8, 2015
Everyone at this dealership is friendly, helpful and most importantly honest. Mel spent as much time as I needed to fully explain everything about the car I was buying - and that was not the car I had gone to see, but one much better suited for me. I love my new car and if I ever need another one, I will only go to Premier Chrysler Jeep of Placentia.
Premier is great dealership. We drove a long way to purchase a car from them and it was definitely worth it. Mel had everything ready for us and the whole experience was very quick, efficient, and pleasant. Who can say that buying a car? Everyone we had the pleasure of dealing with was very nice and accommodating. We got a great deal on the car and financing went off without a hitch. I would definitely recommend this dealership to anyone looking to buy a car because of how valued you feel as a customer. Thank you Mel and the whole ... Read More DealerRater - Jul 3, 2015
The best thing about this dealership is they do what they say they're going to do. I was called and informed that my airbag was under recall they scheduled an appointment to see me the next day. They told me it would take roughly 2 hours to complete the job and it actually took less than that. I was able to schedule my day according to what they told me I didn't have to reschedule anything else so thankful for that.
There were plenty of Jeeps in inventory, the salesman, Perry was very knowledable, there was no pressure, and the deal was reasonable. All in all it was a good process. I'd recommend them to others.
Charles the salesperson was the nicest 'car salesman' I have ever met. No hard pressure, no sales pitch, just answered my questions and was extremely helpful and nice. Jeff the manager is a friendly personable guy and the finance man was a joy to work with. I was treated with respect throughout the whole transaction by very friendly, nice people. I highly recommend Premier. Oh, and I love my new car !!!!
I bought a 4x4 Jeep Liberty for my son today, great experience and highly qualified team, GREAT SERVICE and highly courteous team thank you Colton and Bill.
I purchased a used 2012 Jeep from Premier Chrysler Jeep in Placentia a few weeks ago and was very pleased with my experience. Colton was very informative and friendly and the service manager Moe, was extremely helpful explaining all the features in the jeep and answered all my questions. I would definitely recommend buying a car from this dealership. No hassle or feelings of pressure as I drove away happy in my new jeep.
I came in with a headlight that had always had condensation. I bought my car here in 2012 and it never became a real problem until recently. The headlight was completely rusting from the inside out and my light stopped working. I met Daniel Ferraro when I came in and he offered the absolute best customer service I have gotten. I have in the past had others help me here, and none of them were as pleasant and helpful as he was. He took responsibility for it on behalf of Chrysler, due to a faulty sealant, this was a problem that ... Read More DealerRater - May 19, 2015
I was less than thrilled when my check engine light turned on half way to my destination. I wanted it get my Grand Cherokee looked at asap so, I took it to a dealer close to where I was and was less than thrilled with the people and the laundry list of things that they determined needed to be fixed. Going with my gut, I pucjk up my Jeep and took it to my usual place. I was a bit skeptical about going there since they had changed from Don A Vee but I'm so glad I did. Daniel, ... Read More DealerRater - May 17, 2015
service manager Moe Jubran is excellent guy he attend me fast & quick he promise what he said what to do on my jeep grand cherokee they give me good deal for oil change and service fee.
Premier took care of me from start to finish. Colton was spot on with every step of the sale and the finance director Bill made an usual dreadful experience, very good. Would recommend to everyone! Thank you guys!
I took my car in for service for leaking oil and Daniel assisted me right away. The customer service is great in this dealership. Daniel did ask me if I needed a rental or ride but luckily I didn't but I really thought that's nice of the dealer employees for being thoughtful. I got a called from Daniel right away stating he found the problem and they would get it fixed right away and no need for me to worry because it was all covered by the warranty. Daniel is the best because he goes beyond to keep ... Read More DealerRater - May 6, 2015
Had a great experience at Premier Chrysler, Sotelo was very professional and a bucket of knowledge on the car i purchased. I would highly recommend Mel and Premier to anyone buying a new Chrysler.
The knowledgeable staff provided service at the dealership that was above and beyond. I never had any instance that I was being pushed into a commitment that I did not want or aggressively bombarded like some dealerships. I personally was assisted by the wonderful Jacinda, a very kind, outgoing, and absolutely enjoyable person to do business with. Not to mention a sense of humor that makes you at ease making her way more approachable than most sales personnel. Jacinda worked closely with me to develop a package to fit my every car need while maintaining an affordable plan to make ... Read More DealerRater - Apr 30, 2015
I shopped for a small SUV/ Crossover for my daughter for several months and at numerous "big name" dealers. Hands down, the most professional, warm and friendly, no pressure service was found at Premier Placentia. Got a fair deal, solid finance terms and the car i wanted. Highly recommend Jacinda- she was truly professional. Knowledgeable, attentive and made the experience really enjoyable. I would highly recommend this dealership and "Jaci".
I am from Scottsdale and had driven to Cali for a charity event. I had driven thru a car wash in which ripped my license plate holder off and was only hanging by the cable to the plate light. I pulled into the service dept and was met by Bill Olejnik. I showed him my issue and he was very pleasant. Pulled my Jeep into the service area and asked another guy, Moe Jubran to assist. And within 10 min., they had my plate and holder back on correctly. Bill also run my VIN and made me aware of 2 recalls that ... Read More DealerRater - Apr 27, 2015
my experience with the service department and Staff was very professional ,and courteous. my car was done in a timely fashion and I was very pleased
Overall, I received top notch services from both sales and financing. Last month I visited Premier Chrysler and Jeep of Placentia looking to buy a used car that the dealership had in stock. I had a budget to spend on the used car and I was determined to not go over it. I informed the salesman, Tyson Voll, of my budget and what type of car I was looking for. He took the time to listen to what I needed and was able to determine that the 2006 Cadillac was a great fit for me. He was honest, thorough, super friendly, ... Read More DealerRater - Apr 23, 2015
I recently purchased my first Jeep 4x4 from a used car dealership, and knowing nothing about the car's history, I wanted to make sure it had all the proper maintenance and was up to date on service, as I use it for 4x4ing in some pretty rough & desolate terrain. George, Moe and Daniel were all extremely knowledge, helpful, but most importantly HONEST. When my Jeep had problems with the dreaded "death wobble" I took it to over 6 different mechanic shops/offroad specialty stores, all of who told me different things and wanted me to spend ... Read More DealerRater - Apr 22, 2015
We took our vehicle for a second opinion on a brake job we had done somewhere else but we still experiencing the same problem we had prior to getting it fix. Moe Jubran, Service Manager, helped us and did a great job explaining what the problem was and how to go about getting it fix since we had already paid for it at another location.
Upon our visit he explained to us the coverage we still have remaining on the vehicle since the vehicle is still under warranty and also order a part that we have been given the run ... Read More DealerRater - Apr 17, 2015
Moe and George are the best reliable and trustworthy They treat me like an important person no matter the job big or small Would recommend highly
The service is excellent and very flexible with your schedule. The employees are always willing to help out. Everything is very clean and the place is comfortable.
The only things positive I have to say about this place is Debbie Pepper & Keith Allison are very nice and easy to work with and if you must use their service dept. they have extended hours.
Bought a 2015 Jeep Cherokee Sport and feel like we got a pretty good price after dealer discounts and rebates. Aside from being at the dealership until after midnight on purchase date and not being allowed to go and get something to eat for dinner, the buying was relatively painless.
Now.....with less than 200 miles on the car, the transmission went into "limp&... Read More DealerRater - Apr 14, 2015
Got the run around trying to fix a problem on a car I bought from them. When I was final able to pick up the car the person at the service deck saw me walking up and left, had to wait for someone else to show up to pick up the car. It just gave me the feeling they didn't care about you after they sold you a car.
I had just come back from a weekend offroading trip at the dunes...and I was experiencing a few problems. I had lost some interior power and there was a leak coming from my axle, so I stopped at Premier Jeep in Placentia on my way home and found them to be really helpful. they told me to pull into the service bay so I did and went in and explained my issue to the guy at the counter who immediately called MOE over. Within minutes he was there with JESSE, who both walked me out to my 2014 Wrangler Unlimited ... Read More DealerRater - Apr 1, 2015
I love my new car! It was perfect, and the price was a great deal. Everyone was so friendly and patient. Jacinda answered every question without hesitation and went out of her way to make my experience as quick and painless as possible. I would recommend this dealership to anyone!
Let's face it: traditionally, going to a dealership to buy a car and having your wisdom teeth pulled is a similarly dreaded experience. But for the first time in my life, I had an enjoyable car buying experience at Premier Jeep. James Washington was one of the most kind, sincere, and honest auto salespersons that I have ever met. He spent time helping me with my buying decisions, and spend a considerable amount of time allowing me to test drive many options. NEVER did I feel pressured. When it came time for the sales manager to get involved in ... Read More DealerRater - Mar 8, 2015
Daniel and the rest of the service staff were extremely helpful. This dealership really has a hart! I would recommend them to anybody!!! Two thumbs up!
Everyone was very Friendly and very Helpful when it came to trying to figure out the problems on my car. They had great Communication skills, they kept me updated for every little thing that was getting done on my car.
Great service from Moe the service manager and Mark the technician as well as Fred That would be the reason to by my next car there! Joe
Mo, George, Daniel and John are the best. Love the great service I receive every time I go. Best service department! Mo is the only Service Manager I trust and value his options regarding what's best for my Jeep.
Sales and Service dept both very helpful and friendly, Overall I had a great experience buying my Jeep at Premier Chrysler Jeep.In Sales Worked with Keith Allison and Jeff Williams were both personable and explored every option to get me at the payment I wanted, and in Service I worked with Moe Jurbran and John Gomez whom where both very helpful easy to talk to and took the time to answer all my questions thoroughly and took great care of my 2012 liberty... Thank you all Mike Agostino
John Gomez was great, he went above and beyond what I thought he would do. Daniel was great as well giving my a rental because I had my 1 year old. John performed the service and completed all my recalls. Thank you very much.
Moe and his team of service advisers and mechanics have been working on my 4 jeeps for over 5 years. i have never had a bad experience with any member of the service staff and Moe is always looking for ways to make my visits faster and better. Brian Cole is a great salesperson to make a deal with.
I have been going to Don-A-Vee, now Premier Chrysler, for many years. I have learned over the years that a Chrysler Crossfire is no ordinary car. What appears to be a simple fix is always much more for this car and costs a lot. My tire pressure monitor (TPMS) light was on. A local tire dealer tried multiple times to fix it over a year. I finally got tired of it and took it to the Premier. It became obvious that we needed to start over and order new sensors. Like I said nothing is easy. The sensors were made ... Read More DealerRater - Feb 12, 2015
Daniel had been very helpful on a probem I had had with my 2011 Jeep Wrangler. I took it into the service department and had my Jeep worked on. Daniel was quick to get my rental and very likeable and freindly.
Same problem occured again within 2 weeks. I took it into another Jeep dealer closer to my home. They told me the problem was the same as what I had just had fixed and wanted to charge me over $500.00 to fix??????
I called Daniel back and again...very quick to help, first apologized for the inconvenience this had caused me, then ... Read More DealerRater - Feb 7, 2015
Jerry Jost and Debbie Pepper were the most responsive of every dealer I went to. They found the exact jeep I wanted and had the best price! Highly recommend them and the dealership here!
I had a safety recall on my unit and Eric got me in and had it done in a day. Good group of guys over there. Will definitely take my vehicle back there when service is needed again. Thank again Eric!
After a lengthy 2 week search for the perfect Jeep Cherokee and best deal for my budget, I found myself always going back to Premier Chrysler Jeep of Placentia. I did all of my shopping on line and Tyson and his team were by far the most professional and attentive dealership that I worked with. Tyson Ozzy and Keith were straight forward and delivered detailed presentations of the offers they presented to me. They even took care of my lease return, which was a huge stress relief for me. The staff was straight forward and friendly and Tyson stayed late to ... Read More DealerRater - Dec 19, 2014
Moe and service team went above and beyond to provide excellent customer service. Instead of making me fight with Chrysler for a denied warranty claim, the guys at premier went ahead and performed the work. I will bring all of my Dodge and Jeep vehicles here. If you have any issues ask for Moe and he will make it right! Thank you
Service manager turned a bad situation into an amazing experience. Mou was a man of his word and definitely Kept me a customer. it's also because of him I've gone out of my way to tell everyone how good this dealership is..